Your Privacy Matters
We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and data protection laws.
1. Introduction
QARA Technical Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
We are a UK-based IT services company (Company Number: 14632031) and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
Information you provide to us:
- • Contact details (name, email, phone number, company name)
- • Business information for service provision
- • Communication records and correspondence
- • Service preferences and requirements
Information we collect automatically:
- • Website usage data and analytics
- • IP addresses and browser information
- • Cookies and similar tracking technologies
- • Service performance and technical data
3. How We Use Your Information
We use your personal information to:
- • Provide and deliver our IT services
- • Respond to enquiries and provide customer support
- • Process service requests and manage accounts
- • Improve our services and website functionality
- • Send service updates and important communications
- • Comply with legal obligations and prevent fraud
We only process your personal data where we have a lawful basis to do so, such as contract performance, legitimate interests, or consent.
4. Data Protection & Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
- • Encrypted data transmission and storage
- • Secure access controls and authentication
- • Regular security assessments and monitoring
- • Staff training on data protection principles
- • Incident response and breach notification procedures
5. Your Rights
Under UK GDPR, you have the following rights:
- • Right of access - Request copies of your personal data
- • Right to rectification - Request correction of inaccurate data
- • Right to erasure - Request deletion of your data
- • Right to restrict processing - Limit how we use your data
- • Right to data portability - Request transfer of your data
- • Right to object - Object to processing based on legitimate interests
- • Right to withdraw consent - Where processing is based on consent
6. Cookies
Our website uses cookies to improve your browsing experience and provide essential functionality. We use:
- • Essential cookies - Required for website functionality
- • Analytics cookies - Help us understand website usage
- • Functional cookies - Remember your preferences
You can control cookies through your browser settings, though disabling essential cookies may affect website functionality.
7. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.
8. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date.